Customer Voice Agent "Q"

The problem

Inbound website prospects had no guided way to explore products or book time with a rep, so promising top-of-funnel leads quietly leaked away.

What I built

• Built "Q" on OpenAI gpt-realtime over WebRTC (ephemeral 120-second session tokens) with Claude as the reasoning brain — a multi-model split where gpt-realtime owns sub-second speech and Claude owns reasoning.
• A navigate_app tool drives the site (opportunities, products, map, dashboard) with source and product-fit filters, shared with a deterministic text parser.
• A consult_q tool routes any product question to Claude over the product KB and returns on-screen content (cards, comparisons, lessons) that Q narrates step by step.
• A show_meeting_form tool captures leads → a durable JSONL record + an AWS SES email to the sales team; a lip-synced mascot is driven by real-time audio amplitude.

System architecture

Demo

Stack

Outcome

Guided demos & qualified meetings Converted passive site visits into guided product demos and booked sales meetings.